Product Return Policy
At HairExcellence, we are committed to providing our valued customers with the highest quality products and an exceptional shopping experience. We understand that there may be situations where you need to return a product, and we’re here to assist you through the process. Please review our product return policy carefully:

1. Original Packaging and Documentation:

• To be eligible for a return, the product must be in its original packaging.

• Ensure that you include all original packaging slips or documentation that came with the product.

2. Unused and Undamaged Condition:

• The returned product must be in unused and undamaged condition.

• It should not have any signs of wear or damage caused by the customer.

3. Timeframe for Return Request:

• A return request must be initiated within 72 hours from the time of delivery.

• To request a return, please log in to your HairExcellence account, go to the “My Orders” section, and select the order you wish to return. Follow the provided instructions to submit your return request.

4. Damaged or Leaked Products:

• If you receive a product in a damaged or leaked condition, we understand your concern and will assist you promptly.

• In such cases, you must provide a package unboxing video to claim a refund or return. This video will help us understand the issue and expedite the resolution process.

Return Process:

Once you’ve submitted your return request, our customer support team will review your request and get in touch with you for further instructions. Here’s what to expect:

• If your return request is approved, we will provide you with instructions on how to send the product back to us.

• Please pack the product securely in its original packaging, and ensure all packaging slips or documentation are included.

• Send the product back to us as per our instructions. You will be responsible for the return shipping costs.

• Once we receive the returned product and verify its condition, we will process your refund or replacement, as per your request.

• Refunds will be processed to the original payment method used during the purchase.

Important Note:

• Refund processing time may vary depending on your payment method and the processing times of financial institutions.

We want your shopping experience with HairExcellence to be seamless and hassle-free. If you have any questions or need assistance with the return process, please contact our customer support team, and they will be happy to help.

Thank you for choosing HairExcellence. Your satisfaction is our top priority.